We realize that there may be circumstances in which you need to return an item. While produce an attire is essentially a custom product and a challenge to guarantee, any customer who is dissatisfied with a purchase may receive a refund or exchange the item followed by valid reasons below :
Returns should be in an unwashed, unaltered and unworn condition, returns will be accepted if the items are returned within 7 days of receipt . Shipping cost for the return will be borne by the customer.
Only item purchased from HQ are entitle for refund or exchange
Please note that reasons such as “I changed my mind”,”I don’t want it anymore”, “The colour is different than the website”, will not be considered as valid grounds for a refund or exchange.
Colours displayed on the site may vary depends on the device used by customers, camera setting or lighting during photoshoot session
We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is abusing our refund/exchange policy.
Sale items and purchases made with discount coupons or promotion price are non-returnable.
Please note :
· The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
*** We reserve the rights to make ammendment to this policy without prior notice. Please call us if you have any queries about returns or exchanges. We will be happy to attend to you.